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Get in touch to learn more about medical cannabis, share your thoughts & be in-the-know for exclusive offers, products, & events. Call Center hours are Monday - Friday 8 AM - 7 PM EST & Saturday - Sunday 9 AM - 5 PM EST

Frequently Asked Questions

Find answers and general information about the services we provide.

How do I contact your Customer Service Department?

Please call (888) 441-KNOX (5669) or email info@knoxmedical.com. Our staff is bilingual in English/Spanish.

Do you have any social media pages?

Absolutely! Please follow-us on Facebook and Twitter: @knoxmedical. On Instagram we recommend @Cannabis_logic

What type of medical marijuana products does Knox have?

Knox carries a full line of CBD and High-THC (medical marijuana) product line. We have Sativa’s, Indica’s and Hybrid products to for every possible medical or behavioral health condition.

Do the products vary from state-to state?

Yes, while our CBD line remains the same in most States- our High-THC products will vary depending on the current laws of that applicable State. For example, Texas only allows CBD products while Florida, Pennsylvania and Puerto Rico have approved High-THC (medical marijuana) products.

I've never been to a dispensary before, how does it work?

We welcome all guests to stop by and visit our dispensaries- educational materials are available in the waiting area (Knox verandah). Patients with a valid Medical Marijuana Registry Card have full access to the waiting area (Knox verandah) as well as inside the dispensary (Knox atrium). If someone does not have a valid Medical Marijuana Registry Card, then they can only access the Knox verandah area.

How do I access medical marijuana?

Medical marijuana is only considered as an option for individuals with a qualified health condition(s) listed above (based on your residency in your applicable State).A licensed ordering medical marijuana physician must certify your health status and complete your application to your applicable state for a medical marijuana card. To find a physician in your State, please visit FIND A PHYSICIAN on your website to locate a medical marijuana physician near you. If you need additional assistance, please call Customer Service at (888) 441-KNOX (5669).

What's the difference between marijuana and Cannabis?

Medical marijuana is the same as medical cannabis. The word “cannabis” and its constituent “cannabinoids” are the medical terms used to describe the treatment and improved symptoms or your qualifying medical or behavioral health condition.

What are the qualifying health conditions for medical marijuana in Florida?

-AIDS -Amyotrophic lateral sclerosis (ALS) -Cancer -Crohn’s disease -Epilepsy -Glaucoma -HIV Positive Status -Multiple sclerosis -Parkinson’s disease -Post-Traumatic Stress Disorder (PTSD) -Medical conditions of the same kind or class or comparable to those above. -A terminal condition diagnosed by a physician other than the qualified physician issuing the physician certification. -Chronic nonmalignant pain caused by a qualifying medical condition or that originates from a qualifying medical condition and persists beyond the usual course of that qualifying medical condition.

What are the qualifying health conditions for medical marijuana in Pennsylvania?

-Amyotrophic Lateral Sclerosis -Autism -Cancer -Crohn’s Disease -Damage to the nervous tissue of the spinal cord with objective neurological indication of intractable spasticity -Epilepsy -Glaucoma -HIV (Human Immunodeficiency Virus) / AIDS (Acquired Immune Deficiency Syndrome) -Huntington’s Disease -Inflammatory Bowel Syndrome -Intractable Seizures -Multiple Sclerosis -Neuropathies -Parkinson’s Disease -Post-traumatic Stress Disorder -Severe chronic or intractable pain of neuropathic origin or severe chronic or intractable pain in which conventional therapeutic intervention and opiate therapy is contraindicated or ineffective -Sickle Cell Anemia

What are the qualifying health conditions for medical marijuana in Puerto Rico?

-AIDS -Alzheimer’s disease -Amyotrophic lateral sclerosis (ALS) -Anorexia -Anxiety disorders -Cachexia -Cancer -Crohn’s disease -Epilepsy -Fibromyalgia -Glaucoma -HIV Positive Status -Migraines -Multiple sclerosis -Parkinson’s disease -Post-Traumatic Stress Disorder (PTSD) -Rheumatoid Arthritis -Spinal Cord injuries -Conditions that cause chronic pain, severe nausea or persistent muscle spasms

What are the qualifying health conditions for medical marijuana in Texas?

Intractable seizures

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